Scheme:
FP 1 Retirement Fund
Complainant:
Mr T
Respondent:
Fast Pensions
Topic:
Failure to provide information/act on instructions
Ref:
PO-12614
Date:
Fri 11 Nov 2016
Outcome:
Upheld

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and to put matters right Fast Pensions should contact Mr T and assist in allowing him to exercise his statutory right of a transfer to a provider of his choice.  Fast Pensions should also pay Mr T, £1,000, to reflect the distress and inconvenience caused to him by their maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T complains that Fast Pensions failed to respond to his enquiries about exercising his statutory right to a transfer, and complete the requested transfer to Hargreaves Lansdown.

Mr T says that he would like Fast Pensions to allow him to transfer his pension fund from Fast Pensions to Hargreaves Lansdown, or to be given access to the Fund.

View determination