Railways Pension Scheme (CAS-72334-R9J9)
Complainant: Mr B
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-72334-R9J9
Outcome: Not upheld
Respondent: The Railways Pension Trustee Company Limited
Railpen (formerly RPMI Limited)
Railpen (formerly RPMI Limited)
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr B’s complaint and no further action is required by the Trustee or RPMI.
Complaint summary
Mr B complained that his projected Scheme benefits will be lower than he would have received in earlier years. This is due to a change in the factors used to convert additional voluntary contributions (AVCs) into pension benefits.
View determination
DownloadRelated decisions
- Avis UK Pension Plan (CAS-38639-F6P7)Complainant: Mrs ERespondent: Avis Budget Group (the Employer)
XPS Administration (the Administrator)
Avis Pension Trustee Limited (the Trustee)
Outcome: Not upheldComplaint Topic: Failure to provide information/act on instructionsRef: CAS-38639-F6P7Date: - Honeywell Retirement Plan (CAS-73456-S1Z4)Complainant: Mr RRespondent: Willis Towers Watson (WTW)Outcome: Not upheldComplaint Topic: Failure to provide information/act on instructionsRef: CAS-73456-S1Z4Date: