Scheme:
FP1 Retirement Pension Scheme
Complainant:
Mr T
Respondent:
Fast Pensions
Topic:
Failure to provide information/act on instructions
Ref:
PO-12930
Date:
Wed 23 Nov 2016
Outcome:
Upheld

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and to put matters right Fast Pensions should contact Mr T and assist him with exercising his statutory transfer rights, and his transfer application to Hargreaves Lansdown.  Fast Pensions should also pay £1,000 to Mr T, to reflect the distress and inconvenience caused to him by their maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T complains that Fast Pensions have failed to respond to his enquiries about the status and security of the pension fund he transferred into the Scheme, and most importantly failed to complete his requested transfer to Hargreaves Lansdown.

Mr T says that he would like Fast Pensions to allow him to transfer his pension fund to Hargreaves Lansdown, to allow him to access his funds and pay a tax bill for the financial year 2014 to 2015.

He also says that debts and general living expenses have meant he has borrowed money from his family, and the worry of the situation, including having to chase Fast Pensions, has affected his health.

View determination