Teachers’ Pensions Scheme (PO-10821)

Ombudsman’s Determination

Outcome

Mr S’ complaint against TP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), TP should pay Mr S £1,000 for the significant distress and inconvenience caused by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint against TP is that it failed to process his application for a transfer out of the TPS before the April 2015 deadline. As a result of this, he has suffered financially and were he to draw his pension from the TPS, he will be left with a shortfall of approximately £1,600 a month. Mr S would like TP to pay him this difference.