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Scottish Widows Personal Pension Plan (PO-14400)

Complainant: Mr Y
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-14400
Outcome: Not upheld
Respondent: Scottish Widows plc
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Scottish Widows.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that Scottish Widows did not follow his instruction and contract him out of the State Second Pension (S2P)

View determination

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