Scheme:
Leafield Retirement Plan
Complainant:
Mr S
Respondent:
Fast Pensions Limited
Topic:
Failure to provide information/act on instructions
Ref:
PO-15451
Date:
Thu 30 Mar 2017
Outcome:
Upheld

Ombudsman’s Determination

Outcome

Mr S’s complaint is upheld, and to put matters right Fast Pensions should assist Mr S in exercising his statutory right to a transfer out if he so wishes, and answer his queries about the Plan. Fast Pensions should also pay Mr S £1,500, to reflect the significant distress and inconvenience caused to him by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S complains that Fast Pensions has failed to implement his request to transfer out of the Plan, and failed to provide him with full information about the transfer terms when requested.

View determination