Scheme:
FP1 Retirement Fund
Complainant:
Mr E
Respondent:
Fast Pensions Limited
Topic:
Transfers: general
Ref:
PO-15468
Date:
Fri 5 May 2017
Outcome:
Upheld

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld, and to put matters right Fast Pensions should provide Mr E with the information he requested and assist in allowing him to exercise his statutory right to a transfer to a provider of his choice, if he so wishes. Fast Pensions should also pay Mr E £2,000 to reflect the prolonged distress and inconvenience caused to him by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E complains that Fast Pensions failed to respond to his requests for information about the Plan, despite him sending several reminders to Fast Pensions.

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