FP1 Retirement Fund (PO-15468)
Ombudsman’s Determination
Outcome
Mr E’s complaint is upheld, and to put matters right Fast Pensions should provide Mr E with the information he requested and assist in allowing him to exercise his statutory right to a transfer to a provider of his choice, if he so wishes. Fast Pensions should also pay Mr E £2,000 to reflect the prolonged distress and inconvenience caused to him by its maladministration.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr E complains that Fast Pensions failed to respond to his requests for information about the Plan, despite him sending several reminders to Fast Pensions.
View determination
DownloadRelated decisions
- DHL Group Retirement Plan (CAS-91428-G6W2)Complainant: Mr DRespondent: DHL Trustees Limited
DHL Pensions
Outcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-91428-G6W2Date: - Rolls Royce UK Pensions Fund (CAS-47515-B3V5)Complainant: Mr ARespondent: Rolls Royce PLCOutcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-47515-B3V5Date: