Scheme:
Aviva Annuity Policy
Complainant:
Mr T
Respondent:
Aviva Life and Pensions UK Limited
Topic:
Interpretation of scheme rules/policy terms
Ref:
CAS-30727-Y8B4
Date:
Fri 29 Nov 2019
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Aviva.

Complaint summary

Mr T has complained that Aviva refused to pay him a lump sum from his Annuity.

View determination