Scheme:
Servest Group Ltd Final Salary Retirement Benefit Scheme
Complainant:
Servest Group Ltd (Servest)
Respondent:
Royal London (RL)
Topic:
Administration
Ref:
PO-13359
Date:
Wed 29 May 2019
Outcome:
Not upheld

Ombudsman’s Determination

Complaint Summary

Servest complains that RL intends to apply a substantial charge in the event the Scheme is discontinued. Servest brings this complaint in its capacity as the employer responsible for managing the scheme.

Summary of the Ombudsman’s Determination and reasons

The complaint should not be upheld because RL has demonstrated that the contested charge is recoverable under the terms of the policy governing the Scheme.

View determination