Scheme:
NHS Pensions Scheme
Complainant:
Dr E
Respondent:
NHS Business Services Authority
Topic:
Misquote/misinformation
Ref:
PO-20376
Date:
Wed 11 Dec 2019
Outcome:
Partly upheld

Ombudsman’s Determination

Outcome

Dr E’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS BSA shall award interest on the refund of contributions, and pay £2,000 to Dr E for the severe distress and inconvenience its error has caused him.

Complaint summary

Dr E holds NHS BSA responsible for incorrectly allowing him to re-join the Scheme, which he argues led him to accept a lower paying role, and reduce the level of contributions he had been making to his personal pension arrangements.

View determination