We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Local Government Pension Scheme (CAS-97000-Q9K6)

Complainant: Mrs A
Complaint Topic: Misquote/misinformation
Ref: CAS-97000-Q9K6
Outcome: Not upheld
Respondent: Surrey Pension Team
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs A’s complaint, and no further action is required by SPT.

My reasons for reaching this decision are explained in more detail in paragraphs 51 to 59 below. 

Complaint summary

Mrs A has complained that she was paid a lower pension lump sum and annual pension than what was shown on SPT’s member portal. She said that she based her decision to retire on this information. 

She also complained about the quality of service provided and the detriment to her mental health.

View determination

Download

Related decisions

  • NHS Pension Scheme (CAS-90501-T3V1)
    Complainant: Mrs K
    Respondent: NHS Business Services Authority
    Outcome: Partly upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-90501-T3V1
    Date:
  • MSD Pension Scheme (CAS-110599-Q0P8)
    Complainant: Mrs E
    Respondent: AON Solutions UK Limited (AON)
    MSD Pensions Trustee Limited (the Trustee)
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-110599-Q0P8
    Date:
View all decisions