NHS Pension Scheme (PO-22111)

Ombudsman’s Determination

Outcome

I agree that part, but not all, of this complaint should be upheld. To put matters right for the part that should be upheld, NHS BSA shall pay £500 to Mr H, in recognition of the significant distress and inconvenience it has caused.

Complaint summary

Mr H’s complaint is that NHS BSA discriminated against him by treating the pension that his wife would receive, in the event of his death, as a post retirement widow’s pension. In addition, Mr H is complaining that NHS BSA gave him inaccurate information and incorrectly calculated the widow’s pension, should he predecease his wife