Scheme:
NHS Injury Benefit Scheme
Complainant:
Ms I
Respondent:
NHS Business Services Authority
Topic:
Injury benefit
Ref:
PO-22721
Date:
Mon 30 Sep 2019
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Ms I’s complaint and no further action is required by NHS BSA.

Complaint summary

Ms I has complained that her permanent injury benefit (PIB) payments should be payable from March 2017; she was not given a forecast of her PIB payments; a PIB deterioration review was delayed; and her data was not shared with due regard by NHS BSA.

View determination