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Civil Service Injury Benefit Scheme (CAS-57124-Q7D6)

Complainant: Mr W
Complaint Topic: Injury benefit
Ref: CAS-57124-Q7D6
Outcome: Not upheld
Respondent: Department for Work and Pensions (DWP)
MyCSP
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr W’s complaint and no further action is required by DWP or MyCSP. 

Complaint summary

There are two parts to Mr W’s complaint. The first, is that his former employer, DWP, failed to comply with the direction made against it by the Cabinet Office, in July 2020, to pay him £250 compensation for delays in dealing with his injury benefit appeal. The second, is that the compensation awarded is insufficient. 

View determination

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