Ulster Bank Pension Scheme (PO-23644)

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by Ulster Bank.

Complaint summary

Mrs L has complained about the circumstances around her retirement. She has raised the following complaints:-

• She was pressured to retire.
• There was a lack of communication during the retirement process.
• Her request to retire was processed quicker than usual.
• She does not believe her retirement is valid as Ulster Bank did not have her retirement request in writing.
• She claims that her retirement was expedited so that Ulster Bank would not have to offer her voluntary redundancy.