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Ulster Bank Pension Scheme (PO-23644)

Complainant: Mrs L
Complaint Topic: Administration
Ref: PO-23644
Outcome: Not upheld
Respondent: Ulster Bank
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by Ulster Bank.

Complaint summary

Mrs L has complained about the circumstances around her retirement. She has raised the following complaints:-

  • She was pressured to retire.
  • There was a lack of communication during the retirement process.
  • Her request to retire was processed quicker than usual.
  • She does not believe her retirement is valid as Ulster Bank did not have her retirement request in writing.
  • She claims that her retirement was expedited so that Ulster Bank would not have to offer her voluntary redundancy.

View determination

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