Merchant Navy Officers Pension Fund (PO-24829)
Complainant: Mrs Y
Complaint Topic: Death benefits
Ref: PO-24829
Outcome: Not upheld
Respondent: Merchant Navy Officers Pension Fund Trustee Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs Y’s complaint and no further action is required by the Trustee.
Complaint summary
Mrs Y’s complaint against the Trustee is that:
- the calculation and payment of benefits following the death of her cousin, Mr S, was incorrect; and
- the payment made did not accord with the formula provided on the Fund’s website.
Mrs Y would like Mr S’ estate to receive a lump sum of five times Mr S’ pension.
View determination
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