Scheme:
Merchant Navy Officers Pension Fund
Complainant:
Mrs Y
Respondent:
Merchant Navy Officers Pension Fund Trustee Limited
Topic:
Death benefits
Ref:
PO-24829
Date:
Wed 27 Nov 2019
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by the Trustee.

Complaint summary

Mrs Y’s complaint against the Trustee is that:

  • the calculation and payment of benefits following the death of her cousin, Mr S, was incorrect; and
  • the payment made did not accord with the formula provided on the Fund’s website.

Mrs Y would like Mr S’ estate to receive a lump sum of five times Mr S’ pension.

View determination