Scheme:
Royal Bank of Scotland Group Pensions Fund
Complainant:
Mr L
Respondent:
1. Willis Towers Watson 2. RBS Pension Trustee Limited
Topic:
Administration
Ref:
PO-25932
Date:
Fri 29 Nov 2019
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by WTW or the Trustee.

Complaint summary

Mr L says WTW and the Trustee refused to provide him with a projected illustration of benefits and so he was unable to make an informed decision about his selected retirement date.

View determination