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Royal Bank of Scotland Group Pensions Fund (PO-25932)

Complainant: Mr L
Topic: Administration
Ref: PO-25932
Outcome: Not upheld
Respondent: 1. Willis Towers Watson
2. RBS Pension Trustee Limited
Type: Pension complaint or dispute

Ombudsman’s Determination


I do not uphold Mr L’s complaint and no further action is required by WTW or the Trustee.

Complaint summary

Mr L says WTW and the Trustee refused to provide him with a projected illustration of benefits and so he was unable to make an informed decision about his selected retirement date.

View determination


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