Royal Bank of Scotland Group Pensions Fund (PO-25932)
Complainant: Mr L
Complaint Topic: Administration
Ref: PO-25932
Outcome: Not upheld
Respondent: 1. Willis Towers Watson
2. RBS Pension Trustee Limited
2. RBS Pension Trustee Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr L’s complaint and no further action is required by WTW or the Trustee.
Complaint summary
Mr L says WTW and the Trustee refused to provide him with a projected illustration of benefits and so he was unable to make an informed decision about his selected retirement date.
View determination
DownloadRelated decisions
- Rowanmoor SSAS - Blick Horsham Limited Executive Pension Scheme (CAS-44560-Q1C8)Complainant: Mr KRespondent: Rowanmoor Group plc (Rowanmoor), including specifically its subsidiary
Rowanmoor Trustees Limited (RTL)Outcome: Partly upheldComplaint Topic: AdministrationRef: CAS-44560-Q1C8Date: - Westerby Private Pension (CAS-57893-P0C6)Complainant: Mr YRespondent: Westerby Trustee Services LimitedOutcome: Not upheldComplaint Topic: AdministrationRef: CAS-57893-P0C6Date: