Royal Bank of Scotland Group Pensions Fund (PO-25932)
Complainant: Mr L
Complaint Topic: Administration
Ref: PO-25932
Outcome: Not upheld
Respondent: 1. Willis Towers Watson
2. RBS Pension Trustee Limited
2. RBS Pension Trustee Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr L’s complaint and no further action is required by WTW or the Trustee.
Complaint summary
Mr L says WTW and the Trustee refused to provide him with a projected illustration of benefits and so he was unable to make an informed decision about his selected retirement date.
View determination
DownloadRelated decisions
- Selven Pension Scheme (CAS-45657-B7R7)Complainant: Mr RRespondent: Westbridge Pension Administration LimitedOutcome: Partly upheldComplaint Topic: AdministrationRef: CAS-45657-B7R7Date:
- Prudential Additional Voluntary Contributions Scheme (CAS-68579-M6P0)Complainant: Mr NRespondent: PrudentialOutcome: Not upheldComplaint Topic: AdministrationRef: CAS-68579-M6P0Date: