Skip to main content

Royal Bank of Scotland Group Pensions Fund (PO-25932)

Complainant: Mr L
Topic: Administration
Ref: PO-25932
Outcome: Not upheld
Respondent: 1. Willis Towers Watson
2. RBS Pension Trustee Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by WTW or the Trustee.

Complaint summary

Mr L says WTW and the Trustee refused to provide him with a projected illustration of benefits and so he was unable to make an informed decision about his selected retirement date.

View determination

Download

Related decisionss

  • NHS Pension Scheme (CAS-29735-R1K9)

    Complainant: Dr O
    Respondent: NHS Business Services Authority (NHS BSA)
    Outcome: Not upheld
    Topic: Administration
    Ref: CAS-29735-R1K9
    Date:
  • FCA Pension Plan (CAS-30329-M6B1)

    Complainant: Mr N
    Respondent: FCA Pension Plan Trustee Limited
    Outcome: Not upheld
    Topic: Administration
    Ref: CAS-30329-M6B1
    Date: