Scheme:
Lloyds TSB Group Pension Scheme No.2
Complainant:
Mr N
Respondent:
Lloyds Banking Group Plc
Topic:
Misquote/misinformation
Ref:
PO-23007
Date:
Thu 30 Jan 2020
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Bank.

Complaint summary

Mr N has complained that the payment of his contractual pension promise should be made by way of a tax-free lump sum and not by way of annual pension.

View determination