Scheme:
NHS Pension Scheme
Complainant:
Mrs L
Respondent:
NHS Business Services Authority
Topic:
Benefits: incorrect calculation
Ref:
PO-23047
Date:
Fri 31 Jan 2020
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by NHS BSA.

Complaint summary

Mrs L is complaining that NHS BSA provided her with incorrect information about her pension benefits. She says that she relied on the incorrect figures to make a decision to retire at age 55. Mrs L would like to be compensated for the loss and distress and inconvenience she has suffered.

View determination