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Complainant: Mrs N
Complaint Topic: Injury benefit
Ref: PO-39761
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by NHS BSA.

Complaint summary

Mrs N has complained that NHS BSA has adjusted her permanent injury benefit (PIB) award by reference to the total amount of the damages she received in connection with her accident.

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