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  • Anthony Arter’s appointment as part-time Deputy Pensions Ombudsman extended
    Date:

    The Department for Work and Pensions (DWP) Minister for Pensions has agreed to extend th

  • Caroline Rookes, TPO Chair, has died
    Date:

    It is with great sadness that The Pensions Ombudsman (TPO) has to announce th

  • Focus Administration Pension Scheme Determination
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    After an extensive investigation carried out by the Pensions Dishonesty Unit, the Deputy Pensions Ombudsman has upheld complaints against the Trustees of the Focus Group Administration (the Scheme).

  • Emir Feisal reappointed to the Corporate Board
    Date:
    The Minister for Pensions has reappointed Emir Feisal to the Corporate Board for a further three years from 1 May 2024 until 30 April 2027.
  • Service Update
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    The Pensions Ombudsman has been working with the relevant agencies, including the National Cyber Security Centre, to respond to a cyber incident.

  • TPO to expand its network of volunteer advisers
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    Today marks the start of the annual week-long celebration of the contribution made by volunteers across the UK. The Pensions Ombudsman has a network of around 200 pension professionals who generously give their time and expertise to resolve disputes. Last year they helped TPO’s Early Resolution Service to close 1,390 cases.
  • Optimum Retirement Benefit Plan Determination
    Date:
    The Determination  has now been published on our 'Previous Decisions' page. The case involved a referral from Dalriada Trustees Limited, the independent trustee appointed to the Optimum Retirement Benefit Plan (the Scheme) by The Pensions Regulator (TPR), on behalf of the Scheme’s membership, and an individual complaint made by a member.
  • Announced today Anthony Arter to stay on as part-time Deputy Pensions Ombudsman
    Date:
    The Chair of The Pensions Ombudsman (TPO), Caroline Rookes, today announced that Anthony Arter will remain at TPO as Deputy Pensions Ombudsman once his term as Pensions Ombudsman ends on 15 January 2023.
  • Notice of oral hearing: December 2022
    Date:
    There will be a hearing on 7 December 2022 at 10am at the office of The Pensions Ombudsman
  • BWFS Occupational Pension Scheme Determination
    Date:
    The BWFS Occupational Pension Scheme Determination has now been published on our ‘Previous decisions’ page. The case involved complaints made by members regarding the BWFS Occupational Pension Scheme (the Scheme).
  • Ombuds Day 2022
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    Today marks the fifth annual Ombuds Day; where Ombuds Services across the UK and Ireland are celebrating their work and increasing awareness of the profession. The theme this year is ‘Resilience, Respect, Resolve’.
  • A Day in the Life of the Pensions Ombudsman
    Date:
    This Ombuds Day, The Pensions Ombudsman (TPO) is raising awareness of the essential role Ombuds Services play by sharing a typical ‘Day in the Life of the Pensions Ombudsman, Anthony Arter’.