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Results: 147 articles found

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  • Corporate Plan 2024-2025 published – A year of change
    Date:
    The Pensions Ombudsman (TPO) has published its 2024/25 Corporate Plan, which outlines key priorities and areas of work for the year.
  • TPO pleased with plans announced in the King’s Speech reaffirming it as a competent court in overpayment recovery cases
    Date:
    The Pensions Ombudsman (TPO) is pleased that the planned Pensions Schemes Bill, announced in the King’s Speech, will include reaffirming TPO as a ‘competent court’ in overpayment recovery cases.
  • TPO Stakeholder Forum - A blog by Jennifer Ryans
    Date:
    In this blog, Jennifer Ryans, Deputy Chief Operating Officer – Casework, reflects on our recent Stakeholder Forum and summarises her key takeaways from the event.
  • Operating Model Review - A blog by Dominic Harris
    Date:
    In this blog, the Pensions Ombudsman Dominic Harris, talks more about how our operating model review will benefit the industry and pension scheme members alike. He also shares more about our upcoming changes that will require future complainants to exhaust a scheme's formal complaints processes before bringing their case to TPO.
  • Volunteers' Week - An interview with TPO Volunteer Mark Threipland
    Date:
    Mark Threipland recently joined The Pensions Ombudsman (TPO) as a Volunteer Adviser, helping members of the public informally resolve problems they have with their occupational or personal pension. He kindly agreed to be interviewed as part of our communications highlighting the work of our volunteers during Volunteers’ Week. 
  • Notice of oral hearing: July 2024
    Date:
    There will be a hearing on 23 July 2024 at 10.00am at the office of The Pensions Ombudsman, 10 South Colonnade, Canary Wharf, E14 4PU, as part of The Pensions Ombudsman’s investigation of complaints made by two applicants against the Trustees of the Embolden Executive Pension Scheme.
  • Fitting volunteering around other commitments - A blog by Tracey Valentine
    Date:
    Have you ever thought about being a volunteer but been hesitant because you’re not sure how much of a commitment it will be in terms of time and effort? Don’t let uncertainty hold you back – volunteering is a really positive thing to do and it doesn’t have to take over your life.
  • Life in retirement as a volunteer for the Resolution Team - A blog by Mike Maule
    Date:
    It still gives me an immense feeling of satisfaction to receive feedback from those whom I endeavour to help. Even those whose complaints are not upheld are invariably grateful for the help our team offer. If you do decide to join then take it from me, you will never regret it.
  • Celebrating Volunteers' Week - A blog by Kurt Sanger
    Date:
    This week it’s Volunteers’ Week. To celebrate, we’ll be sharing testimonials from current volunteers and shining a light on their excellent work.
  • Operating Model Review - A blog by Robert Loughlin
    Date:
    In this blog, our Chief Operating Officer Robert Loughlin, reflects on his first three months in post and talks about our ‘root and branch’ operating model review, including some of the ideas we have for reducing our waiting times and improving the service we offer to our customers.
  • Rowanmoor SSAS Scheme Determination
    Date:

    The Pensions Ombudsman has issued a Determination in a complaint regarding the level of investment due diligence carried out in a Small Self-Administered Scheme (SSAS) set up with Rowanmoor Group Limited (Rowanmoor).

  • Anthony Arter appointed as Interim Chair of TPO
    Date:
    Today, the Department for Work and Pensions (DWP) announced the appointment of Anthony Arter CBE as Interim Chair of The Pensions Ombudsman, while it embarks on the recruitment process for a new permanent Chair. This follows the sad death of TPO’s former Chair, Caroline Rookes, in October 2023.