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Anthony Arter to continue as Pensions Ombudsman for a further year


Today, the Department for Work and Pensions announced that Anthony Arter’s term as Pensions Ombudsman and Pension Protection Fund Ombudsman has been extended for a further year - The Pensions Ombudsman to continue tenure

Anthony Arter, Pensions Ombudsman said:

“I am delighted that my term as Pensions Ombudsman has been extended for a further year. Over the last six years, I have introduced many changes to our service delivery, enabling us to resolve complaints earlier and improve the customer journey. I am extremely proud of the work that has been done and I am looking forward to carrying this through over the next 12 months.

I am honoured to lead The Pensions Ombudsman (TPO) alongside my dedicated colleagues to continue offering a quality service to our customers.

Over the next year, we will continue to focus improving the customer journey by resolving complaints at the earliest possible stage and reducing waiting times.”

Caroline Rookes, Chair of TPO stated:

“I am very pleased that Anthony’s appointment as Pensions Ombudsman has been extended. The Corporate Board and I look forward to working with Anthony over, what looks like, another busy year ahead, pressing on with TPO’s strategic goals and priorities.

As a result of the transformation in service embedded by Anthony since taking office in May 2015, TPO is in a fantastic position to face any challenges over the next year whilst meeting high service demand.”

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