Corporate Plan 2018-2021 published
Date:
Our Corporate Plan, published today, sets out our priorities for the next three years and how we intend to achieve our aims.
We have three strategic aims:
- Providing one centre for the resolution of workplace and personal pension complaints.
- Supporting and influencing the pensions industry and the wider alternative dispute resolution sector to deliver effective dispute resolution.
- Transforming and improving our services and processes.
Our Corporate Plan outlines our commitments for the next three years along with the key deliverables for 2018/19.
Read the Corporate Plan to find out more.
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- Operating Model Review: Reflections on our achievements this yearDate:In the latest in our series of blogs, The Pensions Ombudsman, Dominic Harris, reflects on the organisation’s progress over the last year and updates on the latest developments on our Operating Model Review. He also shares more about our focus on older complex cases, as well as our lead case approach – both examples of how we’re tackling our high caseload.