Ombuds Day 2020
Today marks the third annual Ombuds Day; an opportunity to raise awareness and understanding of the Ombuds profession. This year’s theme is ‘Unusual name. Important Service.’
Anthony Arter, Pensions Ombudsman and Chair of the Ombudsman Association said:
“We are delighted to be part of the Ombudsman Association ‘Ombuds Day’ campaign this year. It is important for people to know that there are alternative ways to resolve their disputes. Pensions can be complicated and people may not know which way to turn when things go wrong. At The Pensions Ombudsman, we are proud to provide an accessible, free and impartial service for people who are struggling to get their voice heard and to help them resolve their dispute without having to go to court.”
Watch the Pensions Ombudsman, Anthony Arter, talking about redress; what we can do to put things right.
You can also view the compilation video from different Ombudsman services explaining how Ombudsman services make a difference.
Related news
- TPO sets out its position on trustees’ obligations when considering a member’s request to exercise a pre-2021 statutory transfer right from an occupational pension scheme.Date:The Pensions Ombudsman (TPO) has published a Determination concerning a pension scheme member (Mr D) who transferred from the British Steel Pension Scheme (the Scheme) to a small self-administered pension scheme in 2014. Mr D complained, some years later, that although this was in accordance with his wishes at the time, the transferring trustee (the Trustee) failed to carry out sufficient due diligence to check for scam warning signs, and then communicate the presence of those warning signs to him. As a result, Mr D claimed he had lost valuable retirement benefits.
- Deborah Evans, Chair, reflects on her first month at TPODate:In her first blog, Deborah Evans, TPO’s newly appointed Chair, sets out her thoughts on joining the organisation at such a pivotal time.