Redress for non-financial injustice
Date:
Today, we have published revised guidance about redress for non-financial injustice caused by maladministration, this replaces our previous guidance on this.
The Pensions Ombudsman, Anthony Arter, has introduced fixed amounts for non-financial injustice awards (commonly referred to as ‘distress and inconvenience’ awards). This enhances transparency, creates consistency and manages expectations for all parties to the complaint.
This approach takes immediate effect for all open and new cases.
You can download the ‘Redress for non-financial injustice’ factsheet for more information.
Related news
- Operating Model Review – Delivering further OMR improvements during 2025/26Date:In our first blog of 2025/26, our Chief Operating Officer, Robert Loughlin, reflects on the success of the programme in year one and the key focus of the programme for the year ahead.
- Volunteering in retirement - A blog by Les AndrewsDate:This week is Volunteers’ Week. To celebrate, we’ll be sharing testimonials from current volunteers and shining a light on their excellent work.