Volunteers’ Week 2020
Today marks the start of Volunteers’ Week; a chance to say thank you to our volunteer advisers who work so hard to help us resolve people’s pension disputes. We have over 200 volunteer advisers who work on different types of cases, such as overpayments, delays, ill health and death benefits; they make a real difference to people’s lives.
Anthony Arter, Pensions Ombudsman said:
"Our volunteers provide invaluable support to our organisation. Last year they helped us resolve over 2,000 disputes. This is an outstanding achievement and we would not be able to help so many of our customers, without their hard work and dedication. Volunteers’ Week is a fantastic opportunity for us to honour our very own volunteers."
Find out:
- more about our volunteers and what they have to say
- how to become a volunteer and join us
Alternatively, if you have any further questions, please email paul.day@pensions-ombudsman.org.uk.
Related news
- Pro Bono Week: Interview with Patricia Critchley of Slaughter and MayDate:The Volunteer Adviser Programme has been around for over 40 years helping members of the public to informally resolve problems with their occupational and personal pensions. Our volunteers which include pension professionals from the legal industry resolve over 80% of the cases they receive. In 2025, international law firm Slaughter and May decided to partner with The Pensions Ombudsman (TPO) to support its volunteer programme. Today we are interviewing Patricia Critchley who is Senior Counsel at Slaughter and May and a pro bono volunteer for TPO.
- Operating Model Review 2025/26 - Off to a flying start…Date:In this blog mid-way through 2025/26, the Pensions Ombudsman, Dominic Harris, looks back on the achievements of the Operating Model Review programme and our priorities going forward.