Volunteers’ Week 2020
Today marks the start of Volunteers’ Week; a chance to say thank you to our volunteer advisers who work so hard to help us resolve people’s pension disputes. We have over 200 volunteer advisers who work on different types of cases, such as overpayments, delays, ill health and death benefits; they make a real difference to people’s lives.
Anthony Arter, Pensions Ombudsman said:
"Our volunteers provide invaluable support to our organisation. Last year they helped us resolve over 2,000 disputes. This is an outstanding achievement and we would not be able to help so many of our customers, without their hard work and dedication. Volunteers’ Week is a fantastic opportunity for us to honour our very own volunteers."
Find out:
- more about our volunteers and what they have to say
- how to become a volunteer and join us
Alternatively, if you have any further questions, please email paul.day@pensions-ombudsman.org.uk.
Related news
- TPO sets out its position on trustees’ obligations when considering a member’s request to exercise a pre-2021 statutory transfer right from an occupational pension scheme.Date:The Pensions Ombudsman (TPO) has published a Determination concerning a pension scheme member (Mr D) who transferred from the British Steel Pension Scheme (the Scheme) to a small self-administered pension scheme in 2014. Mr D complained, some years later, that although this was in accordance with his wishes at the time, the transferring trustee (the Trustee) failed to carry out sufficient due diligence to check for scam warning signs, and then communicate the presence of those warning signs to him. As a result, Mr D claimed he had lost valuable retirement benefits.
- Deborah Evans, Chair, reflects on her first month at TPODate:In her first blog, Deborah Evans, TPO’s newly appointed Chair, sets out her thoughts on joining the organisation at such a pivotal time.