Volunteers' Week 2021
Today marks the beginning of Volunteers’ Week 2021. At The Pensions Ombudsman (TPO) we have a network of 200 Volunteer Advisers who form part of our Early Resolution Service, helping to resolve pension complaints informally at an early stage. We would like to take the opportunity to say thank you to all our Volunteer Advisers for their hard work.
Anthony Arter, Pensions Ombudsman said:
“We are very proud to be the only Ombudsman service to have a network of volunteers. Our Volunteer Advisers are all pension professionals, with 10 years of industry experience (or five years with a pensions qualification). They generously give their time and expertise to make a difference to people’s lives by helping to resolve their pension disputes. Last year, they helped us to resolve over 1,400 complaints.
We are always looking for suitably qualified industry professionals, with pensions knowledge to join our network and continue to make a difference to our customers. If you would like to join us, please contact us.”
Find out more:
- Watch our new volunteering video
- See what our Volunteer Advisers have to say about TPO
- Find out how to join us
Interested in joining us?
If you are interested and would like to know more, or if you have any questions, please email us.
Related news
- TPO sets out its position on trustees’ obligations when considering a member’s request to exercise a pre-2021 statutory transfer right from an occupational pension scheme.Date:The Pensions Ombudsman (TPO) has published a Determination concerning a pension scheme member (Mr D) who transferred from the British Steel Pension Scheme (the Scheme) to a small self-administered pension scheme in 2014. Mr D complained, some years later, that although this was in accordance with his wishes at the time, the transferring trustee (the Trustee) failed to carry out sufficient due diligence to check for scam warning signs, and then communicate the presence of those warning signs to him. As a result, Mr D claimed he had lost valuable retirement benefits.
- Deborah Evans, Chair, reflects on her first month at TPODate:In her first blog, Deborah Evans, TPO’s newly appointed Chair, sets out her thoughts on joining the organisation at such a pivotal time.