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  • Notice of oral hearing: June 2017
    Date:
    The Pensions Ombudsman will be holding a hearing on 22 June 2017 at 10 am at Etc Venues Victoria, One Drummond Gate, Victoria, London SW1V 2QQ.
  • Technical Statement on Appeal Ruling
    Date:
    Technical statement on appeal ruling in Butterworth v Police and Crime Commissioner for Greater Manchester (the Commissioner).
  • High Court ruling on Webber and Teachers’ Pensions
    Date:
    The High Court has issued its judgment on 14 October 2016, in the case of Mr Webber and the Department of Education, which was an appeal of a Determination by the Pensions Ombudsman.
  • Pensions Ombudsman has a name change
    Date:
    The Pensions Ombudsman Service has changed its name to The Pensions Ombudsman, or TPO when abbreviated.
  • Our approach in appeals
    Date:
    The Pensions Ombudsman Service is rarely a party to an appeal against one of its own determinations. If permitted by the court, we can be a party to an appeal.
  • Earlier resolution of complaints in the face of increased demand
    Date:
    The Pensions Ombudsman Service today publishes its Annual Report and Accounts for 2015/16.
  • New approach in published decisions
    Date:
    The Pensions Ombudsman Service has started publishing opinions issued by its adjudicators as well as formal Ombudsman determinations.
  • Applications made quicker and easier
    Date:
    Individuals wanting to bring a complaint to the Pensions Ombudsman can now submit their complaints via an online form on the Pensions Ombudsman Service website.
  • New videos point the way
    Date:
    Wanting to complain about the management of your pension but confused who to go to and what to do?
  • Police and firefighters' cases – an update
    Date:
    Following the former Pensions Ombudsman’s Determination regarding commutation factors, complaints continue to emerge about the Firefighters’ Pension Scheme and similarly the Police Pension Scheme.
  • High Court ruling on Hughes and Royal London
    Date:
    The High Court issued its judgment on Friday 19 February in the case of Donna-Marie Hughes and Royal London, which was an appeal of my Determination of 30 June 2015.
  • Police and firefighters’ pension schemes
    Date:
    Since the Pension Ombudsman’s publication in May 2015 of Mr Milne’s Determination for the Firefighters’ Pension Scheme regarding commutation factors.