News

Corporate Plan 2023-2026 published The Pension Ombudsman’s (TPO) Corporate Plan, published today, outlines its strategic goals over the next three years along with updated key performance indicators (KPIs) for 2023/2024.

TPO response to the CMG ‘competent court’ judgment in overpayment recovery cases The Pensions Ombudsman (TPO) is disappointed with the recent Court of Appeal ruling that it was not a ‘competent court’ for the purposes of concluding overpayment disputes where recoupment is sought.

TPO makes submissions to the inquiry into Norton pension schemes The Pensions Ombudsman (TPO) has made submissions to the Work and Pensions Committee as part of the enquiry: Norton pension schemes and the Fraud Compensation Fund (FCF).

TPO increases the number of pension complaint closures by 49% in 2022/23 The Pensions Ombudsman (TPO) today publishes its Annual Report and Accounts for 2022/23.

Cyber incident update

The Pensions Ombudsman has concluded its investigation into the cyber incident.

Pro Bono Week As Pro Bono Week is progressing, we wanted to shine a light on the great work global law firm Eversheds Sutherland have been doing to support their pensions lawyers in volunteering with us.   

TPO celebrates Pro Bono Week This week (6 to 10 November) marks the 22nd annual Pro Bono Week which gives The Pensions Ombudsman (TPO) an opportunity to recognise and thank its volunteers from the legal profession.

Recovery in overpayment cases - court judgment that the Pensions Ombudsman is not a ‘competent court’

The Pensions Ombudsman (TPO) has seen the Court of Appeal judgment in relation to the ‘competent court’ point and is currently reviewing its position. TPO will provide an update shortly. 

Anthony Arter’s appointment as part-time Deputy Pensions Ombudsman extended

The Department for Work and Pensions (DWP) Minister for Pensions has agreed to extend th

Caroline Rookes, TPO Chair, has died

It is with great sadness that The Pensions Ombudsman (TPO) has to announce th

Focus Administration Pension Scheme Determination

After an extensive investigation carried out by the Pensions Dishonesty Unit, the Deputy Pensions Ombudsman has upheld complaints against the Trustees of the Focus Group Administration (the Scheme).

Emir Feisal reappointed to the Corporate Board The Minister for Pensions has reappointed Emir Feisal to the Corporate Board for a further three years from 1 May 2024 until 30 April 2027.