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City and County of Swansea Pension Fund (CAS-52887-B6H4)

Complainant: Mr S
Complaint Topic: Pension liberation
Ref: CAS-52887-B6H4
Outcome: Partly upheld
Respondent: Swansea City and County Council
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr S’ complaint against the Council is partly upheld, and the Council shall pay Mr S £500 in respect of the significant distress and inconvenience he has experienced as a result of its maladministration. 

Complaint summary

Mr S has complained that the Council allowed the transfer of his pension benefits in the Fund to The Focusplay Retirement Benefits Scheme (the Focusplay Scheme), without carrying out sufficient due diligence.

 

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