We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

City and County of Swansea Pension Fund (CAS-52887-B6H4)

Complainant: Mr S
Complaint Topic: Pension liberation
Ref: CAS-52887-B6H4
Outcome: Partly upheld
Respondent: Swansea City and County Council
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr S’ complaint against the Council is partly upheld, and the Council shall pay Mr S £500 in respect of the significant distress and inconvenience he has experienced as a result of its maladministration. 

Complaint summary

Mr S has complained that the Council allowed the transfer of his pension benefits in the Fund to The Focusplay Retirement Benefits Scheme (the Focusplay Scheme), without carrying out sufficient due diligence.

 

View determination

Download

Related decisions

  • Asda Group Pension Scheme (CAS-110116-G1N5)
    Complainant: Mr G
    Respondent: Asda Group Pension Scheme Trustees Limited (the Trustee)
    The Asda Pensions Team (the administrator)
    Outcome: Not upheld
    Complaint Topic: Pension liberation
    Ref: CAS-110116-G1N5
    Date:
  • RHM Pension Scheme (CAS-48913-Q9L9)
    Complainant: Mr N
    Respondent: Trustees of the RHM Pension Scheme
    Outcome: Not upheld
    Complaint Topic: Pension liberation
    Ref: CAS-48913-Q9L9
    Date:
View all decisions