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City and County of Swansea Pension Fund (CAS-52887-B6H4)

Complainant: Mr S
Complaint Topic: Pension liberation
Ref: CAS-52887-B6H4
Outcome: Partly upheld
Respondent: Swansea City and County Council
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mr S’ complaint against the Council is partly upheld, and the Council shall pay Mr S £500 in respect of the significant distress and inconvenience he has experienced as a result of its maladministration. 

Complaint summary

Mr S has complained that the Council allowed the transfer of his pension benefits in the Fund to The Focusplay Retirement Benefits Scheme (the Focusplay Scheme), without carrying out sufficient due diligence.


View determination


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