NEST (CAS-119869-D3T3)
Ombudsman’s Determination
Outcome
Miss H’s complaint is upheld and, to put matters right, the Employer shall pay £3,725.82 into the Scheme. The Employer shall ensure that Miss H is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and also paid into the Scheme.
In addition, the Employer shall pay Miss H £1,000 for the serious distress and inconvenience it has caused her.
Complaint summary
Miss H has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.
Miss H has said that the missing contributions amounted to £3,725.82.
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