We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST Pension Scheme (CAS-130996-Q6W2)

Complainant: Mrs S
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-130996-Q6W2
Outcome: Upheld
Respondent: Solange Bakery Ltd and Artisan Traditions Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and to put matters right the Employer shall pay £216.71 into the Scheme. The Employer shall ensure that Mrs S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mrs S £500 for the significant distress and inconvenience it has caused her.

Complaint summary

Mrs S has complained about unpaid and late pension contributions to the Scheme by the Employers.

The available evidence shows that the missing contributions amounted to £216.71. This consists of £123.83 in employee contributions and £92.88 in employer contributions. 

View determination

Download

Related decisions

  • NEST Pension Scheme (CAS-111261-C9W2)
    Complainant: Mr N
    Respondent: Pod Design & Build Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-111261-C9W2
    Date:
  • NEST Pension Scheme (CAS-99346-V1W9)
    Complainant: Mr T
    Respondent: Marshall Eaton Holdings Limited
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-99346-V1W9
    Date:
View all decisions