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NEST (CAS-112570-K9X9)

Complainant: Miss N
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-112570-K9X9
Outcome: Upheld
Respondent: Gaudium Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and, to put matters right, the Employer shall pay £895.38 into the Scheme. The Employer shall ensure that Miss N is not financially disadvantaged by its maladministration. It shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Miss N £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Miss N has complained that the Employer, has failed to pay employer pension contributions into the Scheme. 

Miss N has said that the missing employer contributions amounted to £895.38.

View determination

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