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NEST (CAS-97027-G2V6)

Complainant: Ms Y
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-97027-G2V6
Outcome: Upheld
Respondent: Lifeways Group
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms Y’s complaint is upheld and, to put matters right, the Employer shall ensure that Ms Y is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme.

In addition, the Employer shall pay £500 for the serious distress and inconvenience it has caused her.

Complaint summary

Ms Y has complained that the Employer, despite deducting contributions from her pay, has failed to remit those payments to the Scheme.

The available evidence shows that £542.40 in pension contributions were paid to the Scheme late in November 2022, but this did not include any amount to cover lost returns (if any) over the period in which that amount was not invested in the Scheme.

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