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People`s Pension (CAS-108888-B9S7)

Complainant: Mr R
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-108888-B9S7
Outcome: Upheld
Respondent: VSL - Vanguard Services Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay £1,284,15 into the Scheme. The Employer shall ensure that ​Mr R​ is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and also paid into the Scheme. 

In addition, the Employer shall pay ​Mr R​ £1,000 for the serious distress and inconvenience it has caused him. 

Complaint summary

Mr R has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme. 

The available evidence shows that the missing contributions amounted to £1,284.15.

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