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Smart Pensions (CAS-109231-Q6Q9)

Complainant: Miss S
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-109231-Q6Q9
Outcome: Upheld
Respondent: Mr M G T/A Confidentials.com
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld and, to put matters right, the Employer shall pay £3,000.06 into the Scheme. The Employer shall ensure that Miss S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Miss S £500 for the significant distress and inconvenience it has caused her.

Complaint summary

Miss S has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

Miss S has said that the missing contributions amounted to £3,000.06. This figure represents £1,875.06 in employee contributions and £1,125 in employer contributions.

View determination

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