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Harrods Group Pension Plan (CAS-111806-F8J2)

Complainant: Mr W
Complaint Topic: Death benefits
Ref: CAS-111806-F8J2
Outcome: Partly upheld
Respondent: Aptia UK Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr W’s complaint against Aptia is partly upheld. To put matters right, Aptia shall pay Mr W £500 for the distress and inconvenience its maladministration caused him. 

Complaint summary

Mr W complained that Aptia reduced the amount of spouse’s pension he was originally told he was entitled to and had agreed.

Mr W asked to receive the original higher spouse’s pension.

View determination

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