We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Harrods Group Pension Plan (CAS-111806-F8J2)

Complainant: Mr W
Complaint Topic: Death benefits
Ref: CAS-111806-F8J2
Outcome: Partly upheld
Respondent: Aptia UK Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr W’s complaint against Aptia is partly upheld. To put matters right, Aptia shall pay Mr W £500 for the distress and inconvenience its maladministration caused him. 

Complaint summary

Mr W complained that Aptia reduced the amount of spouse’s pension he was originally told he was entitled to and had agreed.

Mr W asked to receive the original higher spouse’s pension.

View determination

Download

Related decisions

  • Local Government Pension Scheme (CAS-105807-L9W0)
    Complainant: Mrs K
    Respondent: Lancashire County Council (LCC)
    Local Pensions Partnership Administration (LPPA)
    Outcome: Not upheld
    Complaint Topic: Death benefits
    Ref: CAS-105807-L9W0
    Date:
  • NHS Pension Scheme (CAS-133255-J0G0)
    Complainant: Mrs M
    Respondent: NHS Business Services Authority
    Outcome: Not upheld
    Complaint Topic: Death benefits
    Ref: CAS-133255-J0G0
    Date:
View all decisions