We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST (CAS-93727-X0C8)

Complainant: Ms N
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-93727-X0C8
Outcome: Upheld
Respondent: George Tidbury
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall pay £86.82 into the Scheme. The Employer shall ensure that Ms N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Complaint summary

Ms N has complained that the Employer, despite deducting contributions from her pay, has failed to pay them all into the Scheme, or on time.

The available evidence shows that £86.82 has not been paid into the Scheme. This figure represents £50.40 in employee contributions and £36.42 in employer contributions.

View determination

Download

Related decisions

  • NEST Pension Scheme (CAS-116534-M8Y1)
    Complainant: Mrs K
    Respondent: Solange Bakery Ltd and Artisan Traditions Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-116534-M8Y1
    Date:
  • The Smart Pension Master Trust (CAS-94367-H8S2)
    Complainant: Ms H
    Respondent: Elevate Ward Design Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-94367-H8S2
    Date:
View all decisions