NEST (CAS-93727-X0C8)

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall pay £86.82 into the Scheme. The Employer shall ensure that Ms N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Complaint summary

Ms N has complained that the Employer, despite deducting contributions from her pay, has failed to pay them all into the Scheme, or on time.

The available evidence shows that £86.82 has not been paid into the Scheme. This figure represents £50.40 in employee contributions and £36.42 in employer contributions.