We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Aviva (CAS-62086-Z6M1)

Complainant: Mr R
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-62086-Z6M1
Outcome: Upheld
Appeal outcome: None
Respondent: Alliance Automotive UK Trading Groups Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome 

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay Mr R £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary 

Mr R has complained that the Employer, despite deducting contributions from his pay, had failed to pay into the Scheme. 

Mr R has said that the missing contributions amounted to over £2,000.

The Employer has now paid all unpaid pension contributions to the Scheme, but the award for £1,000 for the serious distress and inconvenience remains outstanding.

View determination

Download

Related decisions

  • NEST Pension Scheme (CAS-110509-V6K1)
    Complainant: Mrs H
    Respondent: Quality Villas Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-110509-V6K1
    Date:
  • NEST (CAS-101049-J9Y1)
    Complainant: Mr E
    Respondent: Cru Construction (Services) Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-101049-J9Y1
    Date:
View all decisions