Local Government Pension Scheme (CAS-73951-K5Q9)

Ombudsman’s Determination

Outcome

Mrs N’s complaint is partly upheld. To put matters right MPF, SIL and LCC shall pay Mrs N a total of £1,000, taking into account the £500 already paid by SIL and LCC, in recognition of the serious distress and inconvenience which Mrs N has suffered dealing with this matter.  

Complaint summary

Mrs N complained that an April 2020 estimate of benefits for her LGPS pension, which she relied on when deciding to retire, was incorrect due to alleged mismanagement of her pay and pension dating back to 2014. She sought redress for the amount of any lost pension, along with compensation for the distress and inconvenience suffered as a result of this matter.