Fidelity Self Invested Personal Pension (CAS-58609-H1K3)

Ombudsman’s Determination

Outcome

I uphold part, but not all of Dr S’ complaint. To put matters right for the part of the complaint I uphold, Fidelity shall adjust the units held in Dr S’ SIPP to put the plan in the position it would now be in if the transfer had not been delayed by ten working days.  

Complaint summary

Dr S has complained about the timing of the sale of all the underlying investment assets in her late husband’s, Mr S’ Self-Invested Personal Pension, and the time taken to transfer the proceeds of the sale to her own beneficiary’s drawdown plan.