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Prudential Additional Voluntary Contributions Scheme (CAS-68579-M6P0)

Complainant: Mr N
Complaint Topic: Administration
Ref: CAS-68579-M6P0
Outcome: Not upheld
Respondent: Prudential
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by Prudential. 

Complaint summary

Mr N has complained that Prudential failed to respond satisfactorily to his enquiries about how to protect his Additional Voluntary Contribution fund balance at the start of the COVID-19 pandemic, and this caused delay in a transfer into cash being made. 

View determination

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