We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Ford Hourly Paid Contributory Pension Fund (CAS-88424-G5R6)

Complainant: Mr E
Complaint Topic: Transfers: general
Ref: CAS-88424-G5R6
Outcome: Not upheld
Respondent: The Trustees of Ford Hourly Paid Contributory Pension Fund
Mercer
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by the Trustee or the Administrator.

Complaint summary

Mr E complained that the Administrator caused delays in issuing his Cash Equivalent Transfer Value quotations. He said:-

  • The Administrator did not adhere to its Service Level Agreement timeframes, which meant that he was unable to meet the CETV guarantee expiry date. 

  • There were further delays in the issuing of a new CETV quotation which was lower in value than the original CETV quotation. He has therefore suffered a substantial financial loss.

View determination

Download

Related decisions

  • SCA UK Pension Plan (CAS-83019-G2S0)
    Complainant: Mrs N
    Respondent: SCA Pension Trustees Limited
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-83019-G2S0
    Date:
  • LifeSight Master Trust (CAS-54811-N0H7)
    Complainant: Mr X
    Respondent: Trustee of the LifeSight Master Trust,
    Willis Towers Watson
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-54811-N0H7
    Date:
View all decisions