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NEST (CAS-115908-F3P6)

Complainant: Miss E
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-115908-F3P6
Outcome: Upheld
Respondent: Evolve Practice Management Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss E’s complaint is upheld and, to put matters right, the Employer shall pay £886.71 into the Scheme. The Employer shall ensure that Miss E is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Miss E £1,000 for the serious distress and inconvenience it has caused her. 

Complaint summary

Miss E has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.

The available evidence shows that the missing contributions amounted to £886.71. This figure consists of £506.70 in employee contributions and £380.01 in employer contributions.

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