NEST (CAS-115430-D0R2)

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld in part and, to put matters right, the Employer shall ensure that Miss S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Miss S £500 for the significant distress and inconvenience it has caused her.

Complaint summary

Miss S has complained that the Employer, has failed to pay all contributions due to the Scheme.

The available evidence shows that the missing contributions amounted to £1,036.11. This figure consists of £444.71 in employer contributions and £591.30 in employee contributions.  However, the missing contributions relate to her employment with a predecessor employer.