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Smart Pension Master Trust (CAS-114171-Z6V8)

Complainant: Mr I
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-114171-Z6V8
Outcome: Not upheld
Respondent: Smart Pension Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr l's complaint and no further action is required by Smart Pension. 

Complaint summary

  1. Mr I has complained that Smart Pension: 

  1. Initially refused to lodge his complaint. 

  1. Failed to investigate his complaint 

  1. Provided poor service. 

  2.  

  1. Mr I would like his unpaid pension contributions returned to him and to be awarded £24,000 in compensation. 

View determination

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